1. Our Promise

We want you to love how you feel in your Verilunes pieces — from the moment you slip them on to the way they hold up after endless wears. If something isnt quite right, we are here to make it right. Whether it is a fit issue, a fabric preference, or simply a change of heart, you have 30 days from the date of delivery to request a return.

  1. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

The item is unworn, unwashed, and undamaged. All original tags and hygiene liners must still be attached. For bras and bralettes, the sizing tag must remain intact. We reserve the right to decline returns that show visible signs of wear, deodorant marks, makeup stains, pet hair, or perfume scents. For hygienic reasons, we cannot accept returns on items that have been worn without the protective hygiene liner in place. All returns must be initiated within 30 calendar days of the delivery date shown on your tracking confirmation.

  1. Non-Returnable Items

For the health and safety of all our customers, the following items are final sale and cannot be returned or exchanged:

Any items marked as “Final Sale” or “Sample Sale” at the time of purchase
Gift cards
Underwear bottoms (including thongs, briefs) due to hygiene regulations

If you are unsure whether your item is returnable, please contact us before placing your order.

  1. How to Initiate a Return

To start your return, please email us at [email protected] with the subject line “Return Request — Order Number” and include the following information in your message:

Your order number
The name and SKU of the item you wish to return
The reason for your return

Within 2 business days, we will email you a prepaid return shipping label along with detailed instructions on how to package and send your item back to us. Please do not send your return to the address on the original package without first receiving a return label from us, as this may delay processing or result in your package being lost.

  1. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error. We cover return shipping in the following situations:

You received the wrong item
The item arrived with a manufacturing defect (e.g., loose stitching, broken clasp, misaligned straps)
The item is damaged upon arrival

For all other returns including size exchanges, change of mind, or fit preferences, the cost of the prepaid return label will be deducted from your refund. The return label fee is $7.99 for orders shipped via Flat Shipping and $8.99 for Express or VIP Shipping, depending on your original shipping tier. Alternatively, you may use your own shipping method, but we recommend using a trackable service as we cannot issue refunds for packages that are lost in transit back to us.

  1. Refund Process

Once we receive your return at our warehouse, please allow 3 to 5 business days for inspection. We will examine the item to confirm it meets our eligibility criteria. If the return is approved, we will issue a refund to your original payment method within 5 to 7 business days. You will receive a confirmation email once the refund has been processed. Please note that your bank or credit card issuer may take an additional 3 to 10 business days to reflect the refund in your account, depending on their processing times.

The following deductions may apply to your refund:

The original shipping fee you paid at checkout is non-refundable
If you used our prepaid return label, the label fee will be deducted from your refund
If your order qualified for free shipping and you are returning part of the order, the free shipping incentive may be revoked and the Flat Shipping fee of $7.99 will be deducted from your refund if the remaining order value drops below the $60 free shipping threshold

  1. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please initiate a return for your original item and place a new order separately. This is the fastest way to get the correct item, as it allows us to reserve current stock for your new order rather than waiting for your return to reach us. Once your return is processed, your refund will be issued according to the terms above.

  1. Defective or Incorrect Items

We take quality seriously. Every piece is inspected before it leaves our warehouse. However, if you receive an item that is defective, damaged, or not what you ordered, please email us at [email protected] within 7 days of delivery with the subject line “Defective Item — Order Number” and include:

Your order number
A clear photo of the defect, damage, or the incorrect item received
A brief description of the issue

We will review your case within 2 business days. If approved, we will provide a prepaid return label at no cost to you and issue a full refund including your original shipping charges, or we will ship a replacement if the item is still in stock. If the item is out of stock, we will offer store credit or a full refund, whichever you prefer.

  1. Return Packaging Guidelines

To ensure your return reaches us safely, please follow these packaging guidelines:

Place the item in its original dust bag or a clean, sealable plastic bag to protect it during transit
Use the original shipping box or any sturdy cardboard box — please do not use envelopes or polymailers without additional padding for bras with molded cups, as they may become crushed or deformed
Remove any previous shipping labels from the outside of the box
Attach the return label provided by us clearly on the outside of the package

Returns that arrive crushed, soiled, or improperly packaged may be subject to a restocking fee of up to 20% of the item price or may be declined entirely.

  1. International Returns

For international customers, return shipping costs are the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping service with insurance, as we cannot be held responsible for returns that are lost or delayed in transit back to us. International return shipping costs vary by country and carrier and are not covered by Verilunes. Please ensure that any customs documentation clearly marks the package as “Returned Goods” to avoid additional duties or taxes. Any customs fees incurred on return shipments are the sole responsibility of the customer.

  1. Late or Missing Refunds

If you have not received your refund after 10 business days from the date we confirmed it was issued, please check the following:

Contact your bank or credit card company — some issuers take additional time to post refunds
Check your account statement again — refunds may appear as a pending credit before fully posting

If you have done both and still do not see your refund, please email us at [email protected] with your order number and we will investigate with our payment processor on your behalf. Please note that refunds to gift cards or store credits may take up to 24 hours to appear in your account balance.

  1. Final Sale Items

All items purchased during promotional events marked as “Final Sale,” “Clearance,” or “Sample Sale” are not eligible for return, exchange, or store credit. This includes any items discounted by 50% or more, as clearly indicated on the product page at the time of purchase. Please review each product page carefully before adding items to your cart. Final sale items are not subject to the 30-day return window and will not be accepted for return under any circumstances unless they arrive defective or damaged.

  1. Return Window Extensions

We understand that life happens. If you are unable to initiate your return within the 30-day window due to extenuating circumstances such as travel, illness, or carrier delivery delays, please email us at [email protected] before the 30-day mark. We will review your situation on a case-by-case basis and may grant a one-time extension of up to 7 additional days. Extensions are not guaranteed and must be approved in writing via email prior to the original return window closing.

  1. Contact Us

If you have any questions about our return policy, need help initiating a return, or are unsure whether your item is eligible, we are just an email away. Please reach out to us at [email protected] and include your order number in the subject line for faster assistance. We aim to respond to all return-related inquiries within 24 hours on business days.