1. Introduction

At Verilunes, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and purchase our products. We are committed to protecting your personal data and being transparent about how we handle it. By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website.

  1. Information We Collect

We collect several types of information from and about you, including:

Personal Identifiers: Name, email address, shipping address, billing address, phone number, and payment information.

Order Information: Products purchased, order history, return history, and wishlist items.

Account Credentials: Username, password, and account preferences.

Usage Data: Browsing behavior, pages viewed, time spent on pages, links clicked, search queries, and referral URLs.

Device Information: IP address, browser type, operating system, device type, and screen resolution.

Communication Data: Records of your correspondence with us, including emails and chat messages.

We collect this information directly from you when you place an order, create an account, sign up for our newsletter, contact us, or browse our website.

  1. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping, payment processing, and order confirmations

To communicate with you about your orders, returns, and customer service inquiries

To send you marketing communications, promotional offers, and newsletters, only with your consent

To personalize your shopping experience and recommend products that may interest you

To improve our website, products, and services based on your feedback and browsing behavior

To detect, prevent, and investigate fraudulent or unauthorized transactions

To comply with legal obligations and regulatory requirements

  1. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: Processing is necessary to fulfill your orders and provide the services you request.

Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our website, preventing fraud, and marketing our products, provided your rights do not override these interests.

Consent: Processing is based on your consent, which you may withdraw at any time.

Legal Compliance: Processing is necessary to comply with applicable laws and regulations.

  1. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following categories of service providers who perform services on our behalf:

Payment Processors: To process your payments securely

Shipping Carriers: To deliver your orders

Email Service Providers: To send you order confirmations, shipping updates, and marketing communications

IT and Hosting Providers: To maintain and operate our website

Analytics Providers: To understand how you interact with our website and improve your experience

Customer Service Platforms: To manage your inquiries and support requests

We require all service providers to maintain the confidentiality and security of your personal information and to use it only for the specific purposes for which we engage them.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and recognize you on future visits.

Types of Cookies We Use:

Essential Cookies: Necessary for the basic functionality of our website, such as enabling checkout and account login

Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data

Functional Cookies: Remember your preferences, such as language and region settings

Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies and how to control them, you can visit www.allaboutcookies.org.

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period varies depending on the type of information and the purpose for which it is used:

Order Information: Retained for at least 7 years to comply with tax and accounting obligations

Account Information: Retained as long as your account remains active, and for a reasonable period thereafter

Marketing Data: Retained until you unsubscribe or withdraw your consent

Usage Data: Retained for up to 12 months for analytical purposes

When we no longer need your personal information, we securely delete or anonymize it.

  1. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you

Right to Rectification: Request correction of inaccurate or incomplete information

Right to Erasure: Request deletion of your personal information, subject to legal obligations

Right to Restriction: Request restriction of processing of your personal information

Right to Data Portability: Request transfer of your data to another service provider

Right to Object: Object to processing based on legitimate interests or direct marketing

Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information

To exercise any of these rights, please email us at [email protected] with the subject line “Privacy Request” and include your name, email address, and a description of your request. We will respond within 30 days.

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Sockets Layer (SSL) encryption for data transmission

Regular security assessments and vulnerability scanning

Access controls that restrict access to personal information to authorized personnel only

Secure storage of payment information with PCI-compliant payment processors

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

  1. Children’s Privacy

Our website and products are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 16, please contact us immediately.

  1. International Data Transfers

As we ship to international destinations, your personal information may be transferred to and processed in countries outside your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure that your information remains protected, including relying on standard contractual clauses approved by relevant authorities. By using our website and providing your information, you consent to the transfer of your data to our servers and service providers located in other countries.

  1. Third-Party Links

Our website may contain links to third-party websites, such as payment gateways, social media platforms, and product review sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

  1. Email Communications

We may send you emails regarding your orders, shipping updates, and customer service matters. These transactional emails are necessary for the fulfillment of your purchases and do not require your consent. With your consent, we may also send you marketing emails, including newsletters, promotional offers, and product recommendations. You can unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link at the bottom of any marketing email or by contacting us at [email protected]. Please note that even if you unsubscribe from marketing emails, you will still receive transactional emails related to your orders.

  1. Do Not Track Signals

Our website does not respond to Do Not Track signals from web browsers. This is because no uniform standard for Do Not Track has been adopted by the industry. However, you can manage your tracking preferences through your browser settings and our cookie consent tool.

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website following the posting of any changes constitutes your acceptance of the updated policy.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please do not hesitate to contact us. Email: [email protected] Please include “Privacy Policy Inquiry” in the subject line for faster assistance. We aim to respond to all privacy-related inquiries within 30 days.