1. Processing Time

    All orders are processed within 1 to 2 business days (Monday through Friday, excluding major holidays). Orders placed after 2:00 PM EST will begin processing the next business day. Orders placed on Friday after 2:00 PM EST will be processed on the following Monday. You will receive a confirmation email with tracking information as soon as your order leaves our warehouse. Please allow up to 24 hours for the tracking number to activate on the carrier’s system.

    1. Shipping Rates & Delivery Times

    We offer three international shipping options to fit your timeline and budget. All rates are calculated per order, not per item.

    Flat Shipping: $7.99 — 7 to 15 business days
    Express Shipping: $8.99 — 5 to 7 business days
    VIP Shipping: $12.99 — 3 to 5 business days

    Please note: Delivery times are estimates provided by our carriers and are not guaranteed. Weather events, peak holiday seasons, or carrier delays may extend these windows. We appreciate your patience when circumstances are beyond our control.

    1. Free Shipping Threshold

    We offer free Flat Shipping on all orders with a subtotal of $60.00 or more. The $60 threshold applies to the merchandise subtotal only, after any discounts or promotional codes have been applied. Taxes and other add-ons do not count toward the free shipping minimum. If your order qualifies, the $7.99 Flat Shipping rate will be automatically deducted at checkout. No promo code is required. Free shipping applies exclusively to the Flat Shipping tier. Upgrading to Express or VIP Shipping will incur the full rate listed above.

    1. Order Tracking

    Once your order ships, you will receive an automated email containing your tracking number, a direct link to the carrier’s tracking page, and estimated arrival date. You can also track your order anytime by logging into your Verilunes account and visiting the “Order History” section. Tracking may take 2 to 3 business days to become available after the package leaves our warehouse. If your tracking number shows no movement for more than 10 business days, please contact us at [email protected] with your order number, and we will investigate immediately.

    1. Shipping Destinations

    We ship to a growing list of international destinations worldwide. Available countries will be displayed at checkout. If your country is not listed, please contact us and we will do our best to accommodate your order. At this time, we do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

    1. Split Shipments

    If your order contains multiple items, we may ship them separately to get each piece to you as quickly as possible. This typically happens when items are stored in different warehouse locations or one item is on backorder while others are ready to ship. You will receive separate tracking numbers for each shipment. You will only be charged the single shipping rate you selected at checkout — no extra fees for split deliveries. Additional customs documentation may be required for each package.

    1. Customs, Duties & Import Fees

    For international shipments, please be aware that your order may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer. We are unable to predict or calculate these fees in advance, as they vary widely by country and order value. We recommend contacting your local customs office for an estimate before placing your order. Please note that we are required by law to declare the exact value of the items in your order on customs forms. We cannot mark items as gifts or adjust the declared value. Delays caused by customs clearance are beyond our control and are not grounds for refunds or compensation.

    1. Failed Delivery Attempts & Returned Packages

    If a carrier attempts delivery but is unable to complete it due to incorrect address, no secure drop-off location, or unavailability to sign, the package may be returned to our warehouse. In such cases, we will contact you via email to confirm your shipping address. A re-shipping fee will apply to cover the cost of sending your order again. The re-shipping fee is $7.99 for Flat Shipping, $8.99 for Express Shipping, or $12.99 for VIP Shipping, depending on your original shipping selection. If you choose to cancel the order instead, refunds will be issued for the merchandise total only — the original shipping fee is non-refundable. To avoid this, please double-check your shipping address at checkout. If you notice an error immediately after placing your order, email us within 2 hours and we will update it free of charge.

    1. Lost or Stolen Packages

    Once your package is marked as “Delivered” by the carrier, it is considered successfully fulfilled. Verilunes is not responsible for lost or stolen packages confirmed to have been delivered to the address you provided. If you believe your package has been stolen or misplaced, check with neighbors, building management, or your local post office. Review the carrier’s delivery photo if available to confirm the drop-off location. File a claim with the carrier directly — we are happy to provide any supporting documentation you may need. For packages that are confirmed lost in transit not marked as delivered and have shown no tracking updates for 15 or more business days, please contact us and we will issue a full refund or replacement at no cost to you.

    1. Address Changes & Corrections

    Need to change your shipping address after ordering? We can help — but only before your order is packed and labeled. If your order is still in “Processing” status, email us at [email protected] with your order number and the corrected address. We’ll update it immediately. Once your order moves to “Shipped” status, we can no longer modify the address. In that case, please refer to Section 8 above.

    1. Holiday & Peak Season Shipping

    During high-volume periods including but not limited to Thanksgiving, Black Friday, Cyber Monday, Christmas, and New Year’s, please expect processing times to extend to 3 to 5 business days and delivery windows to run 3 to 7 business days longer than our standard estimates. We always announce these seasonal adjustments on our homepage banner and via email newsletters. We recommend placing holiday orders at least 20 to 25 days in advance to ensure timely arrival.

    1. Contact Us

    For any shipping-related questions — whether it’s tracking assistance, address changes, customs inquiries, or just a quick estimated delivery check — we’re here for you. Please email us at [email protected]. We aim to respond within 48 hours. When emailing, please include your order number in the subject line,  so we can assist you faster.

    With care and careful packaging,
    The Verilunes Team